Return policy

At NEWARM LIMITED, customer satisfaction is our utmost priority. We offer a hassle-free 30-day refund policy, allowing you to return items for any reason within 30 days of purchase.

Return Process

1. Initiate a Return: If you are not completely satisfied with your purchase, please contact us at [email protected] within 30 days of receiving your order to initiate the return process.

2. Prepare Your Package: Ensure that the item is in its original condition, unused, and includes all packaging and labels.

3. Return Address: Please send the item back to the following address:

   NEWARM LIMITED

   RM03, 24/F, HO KING COMM CTR,

   2-16 FAYUEN ST, MONG KOK

   HONG KONG

4. Refund Processing: Once we receive your returned item and confirm its condition, we will process your refund to the original payment method within a reasonable timeframe.

Conditions for Refunds

• Items must be returned within 30 days of receipt.
• Items must be in their original condition, unworn, unwashed, and with all tags attached.
• Sale items are not eligible for refunds.

Contact Us

If you have any questions regarding our refund policy or the return process, please feel free to reach out to us at [email protected].

Thank you for choosing NEWARM LIMITED! We truly appreciate your support!